Help Center


t leaf T Customer Accounts
How can I resubscribe to receive updates on specials and offers?
To resubscribe click on the link below
I am having trouble logging in to my t leaf T account. What do I do?
Our apologies you have had trouble logging in – we understand this can be frustrating! Here are some possible solutions to try out: Make sure you’re typing in the right email address and password. You might not have registered with your primary email...
How do I sign in to my account?
At the top of the webpage, select "SIGN IN" This will take you to the Log in screen. In this section, you can also find the "FORGOT YOUR PASSWORD" Link.
How do I create a Customer Account / Log in?
At the top of the webpage, click on the link "CREATE AN ACCOUNT" This will take you to a page where you can quickly and simply create an account / Log In.
I forgot my password!
No worries! Just click the "FORGOTTEN YOUR PASSWORD" Link found the "SIGN IN" section. If there is an account associated with your email address, you will receive an email with a link to reset your password. If you don't receive an email, check ...
How do I delete old shipping addresses in my account?
To change your address details, log in to your account and then next to your name on the top left of the webpage, there is a little ▽. Select this and go to MY ACCOUNT. In this section, you can add or delete addresses.
How do i change my address details?
To change your address details, log in to your account and then next to your name on the top left of the webpage, there is a little ▽. Select this and go to MY ACCOUNT. In this section, you can change your address preferences.
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Teaware & Accessories
What are the volume of your tumblers?
The size of our tumblers, cups and mugs can be found by clicking into the item. They range in size: 100ml to 450ml
Do you have spare parts for your teapots?
Yes! We have a range of spare parts available. Email us at: and let us know what you need.
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About Our Teas
Are any of your teas Fairtrade?
t leaf T has always delivered high quality and safe products, but beyond our strict Hazard Analysis at Critical Control Points (HACCP) system, we also aim to operate under the highest ethical standards; being mindful of human rights and the environment...
How long will my tea last?
Properly stored loose tea can stay fresh for years. The majority of our teas have a Best Before of 2 years
How do I store my tea?
Keep tea away from moisture, light & heat. Choose a cool dry place, & use airtight containers. Only use clear containers if kept in a dark place. Don’t refrigerate or freeze your teas.
Where do your teas come from?
We bring to you the best examples of teas & infusions from all around the world.
Do you have any organic teas?
Yes, we have a growing selection of Certified Organic Teas & Infusions. You can view the range here:
What method of decaffeination do you use for your decaf teas?
Our two Decaf teas are made using a CO2 process.
General Teas
Regular tea drinking supports a healthy lifestyle
Tea & Caffeine
Tea has significantly less caffeine than coffee
Brewing Tips
The real tea drinking experience
Black Tea
Fully fermented, full flavoured
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Tea & Health
Which teas can I drink while pregnant?
As we are not medical professionals we try to steer clear of giving any advice in regards to this. There are so many contradictions on what to have or avoid during pregnancy. Because of this we don't like to recommend teas or promise they are safe...
Does tea contain sulphites?
Black tea contains low natural levels of sulfites and fruit teas perhaps more. For our teas generally, our supplier's specification sheets state that 'Sulpher dioxin and sulfates are at concentrations less than 10mg/kg expressed as SO2'.
Which teas are good for weight loss?
As we are not medical professionals we try to steer clear of giving any advice in regards to this. There is a lot of hearsay and contradicting information around this topic and teas. We really recommend you do your own research on this and consult...
What flavours are used in your teas?
t leaf T only uses natural or flavours formerly known as nature identical. In fact around 53% of our teas and infusions contain no added flavours other than the natural ingredient they contain. Any of our teas containing natural flavour have the flavour...
Teas & Pesticides
Our teas that are Certified Organic means that all growers and organisations in the supply chain are certified organic and will have no pesticides used at any stage of the process. From tea garden to cup.  But, for all of our non-organic teas (such...
Do any of your teas contain allergens?
Yes, a small selection contain dairy products and/or nuts. Any teas that contain allergens have this clearly noted in the ingredients list.
How much caffeine is in a cup of tea?
Caffeine occurs naturally in the leaves, seeds or fruit of over 100 plant species, including the Camellia Sinensis from which tea is derived. Other common sources include coffee, cocoa beans & cola nuts. It’s also added to many energy drinks &...
Tea Grading - What does OP and ftgfop mean?
Tea leaf grading is the process of evaluating products based on the quality and condition of the tea leaves themselves. There are many acronyms that indicate the style and grade of the tea. Select VIEW MORE to see the full list.
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Which courier company do you use?
We use NZ Couriers for all NZ deliveries and most International deliveries. If you live in an area that can only be accessed by a particular carrier (eg. NZ Post) please get in touch as we are more than happy to accommodate this if we can. ...
NZ Shipping times and cost
Courier delivery (tracked and insured) $8.90 Orders of $89 or more addressed to a physical location within NZ qualify for free shipping! Target delivery time 2-3 business days nationwide delivery (fast courier...
How much do I have to spend to get Free Shipping?
FREE shipping with the following order amounts. New Zealand $89 | Due to large increases in international shipping rates there is no free shipping on international orders
I haven't received my order!
If your order is not received within two business days of the targeted delivery time then please get into contact with us as soon as possible. We will investigate the delay and if the order cannot be located we will resend it. Claims for non-delivery...
Do you ship to Australia?
Orders addressed for delivery to Australia ship Tax-Free saving 15% of listed prices. Teas or infusions being shipped to Australia which contain seeds, nuts, fruits, citrus pieces or flowers may be stopped from entering Australia by Australian Customs...
Do you ship Internationally?
Yes! we sure do. Australia, Brazil, Canada, Germany, Denmark, France, Greece, Hong Kong SAR China, Iceland, Ireland, Japan, Kuwait, Malaysia, Netherlands, Philippines, Saudi Arabia, Switzerland, Thailand, United Kingdom, USA. Please contact us for shipping to other countries.
International Shipping times and cost
International orders International Rates Australia - Shipping charge $25 per order Rest of World* - International shipping rate $40 per order *(Brazil, Canada, Germany, Denmark, ...
How can I track my order?
When your order is complete, we send you a Shipping Confirmation Email with your tracking number (shown on the bottom right of the email). Just enter that number on the carrier’s website to see where your shipment is at. Please Note: International orders are not tracked.
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Website Orders
I want to make a change to my order
No worries! Just get in touch with ASAP and we will be happy to get everything organised: 0800 TLEAFT (853238) Please have your order number handy too!
Why could i only buy one package of each tea? I got an error each time saying I had exceeded my limit.
We have a limit of 1 SAMPLE per tea type per order. If it is another size pouch and you could only add one, this will because we only had 1 in stock.
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Best Buy Deal
What is the Best Buy Deal?
When you purchase three identical foil pouches you will receive the fourth free!   Identical means the same pack size and the same tea. Please see below for some examples.   If you purchase 3 x 100g foil pouches of Earl Grey...
I didn't receive my 4th free pouch
Have you used a discount voucher code with your order? Unfortunately, our best buy deal is not valid with any other offers as stated on our website. As soon as you enter any discount voucher code on the checkout page the website refreshes the page...
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What is your packaging?
t leaf T are members of the Soft Plastics Recycling Scheme - Our stand up pouches can be recycled Soft Plastic Recycling Scheme members here. Why does t leaf T use stand up pouches? Our...
What is your tea bag material made of?
Our pyramid teabags, including tag and string, are made from polylactic acid (PLA). The PLA material we use is derived from non-GMO sugar cane and does not contain any polypropylene. The tea bags are sealed using a transducer which applies pressure...
How many grams are in each pyramid tea bag?
Our pyramid tea bags range in weight, depending on the variety, from 1.4g - 4g
Are the pyramid teabags home compostable?
The PLA material we use is derived from corn starch & are suited to commercial composting facilities. For home composting, the heat level required may not be achieved in the composting process.
How big are the sample sized packs?
Our samples contain enough tea for 4 - 6 cups of tea.
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