Do you ship Internationally?
International orders shop Tax-Free saving 15% off listed prices.
If your order is being delivered to an international destination then your order is an international order.
The process is the same as for New Zealand orders but there are some key difference that we answer here.
- Declared value
- Currency converter on this site and your order
- Customs duty and taxes
- Country border controls for tea products
- Countries we ship to
- Current freight/shipping charges
Postal regulations in New Zealand, and for parcel insurance rules, mean that we must declare the true and correct value of your order.
Currency converter on this site
The currency converter used on this website is an estimate which is updated daily. You may choose any of the currencies to shop with us but we process orders in New Zealand dollars which means your order confirmation will appear in New Zealand dollars, not the currency you chose.
Customs duty and taxes
When an order goes to a country other than New Zealand you could be charged duties and taxes that are beyond our control. You should check on any possible taxes or duties that the destination country has in place before you order.
Country border controls for tea products
There may be importation restrictions that we are unaware of in certain countries and we cannot guarantee that certain teas will be allowed entry into certain countries. Australian customers should be particularly aware of this and we do not recommend ordering any herbal infusions or teas with citrus peels or seeds of any kind into Australia.
If a tea is imported that does not meet a customs requirements then the product could be heat treated at the importers expense or destroyed. We recommend that customers refer to their governments’ importation guidelines.
We can also be contacted at email@example.com and we will advise if we are aware of any issues relating to the relevant country.
Countries we ship to
Australia, Brazil, Canada, Germany, Denmark, France, Greece, Hong Kong SAR China, Iceland, Ireland, Japan, Kuwait, Malaysia, Netherlands, Philippines, Saudi Arabia, Switzerland, Thailand, United Kingdom, United States. Please contact us for shipping to other countries.