Damage
If your order arrives broken or damaged we will arrange to get the product back and either replace the damaged product or refund you at our descretion.
Change of mind
If your order simply turns out not to be quite what you had in mind - send it back to us, unopened for tea, within one week of receipt and we’ll happily exchange the product or provide a refund.
The cost of getting the goods back to us is yours, but we’ll cover the cost of sending any replacement back to you.
Returns address
RETURNS C/- T LEAF T LTD, 64 Victoria Street, Petone, Lower Hutt, 5012.
If you have further questions, please contact us.
PHONE: +64 4 589 0085
EMAIL: support@tleaft.co.nz
Australia - Orders will incur a $25 shipping charge.
Rest of World* - Orders will incur a $40 shipping charge.
*(Brazil, Canada, Germany, Denmark, France, Greece, Hong Kong SAR China, Iceland, Ireland, Japan, Kuwait, Malaysia, Netherlands, Philippines, Saudi Arabia, Switzerland, Taiwan, Thailand, United Kingdom, United States) Please contact us for shipping to other countries.
You can expect that items will usually arrive at the destination within the below time frame specified. International orders leave our warehouse within 1-2 business days and are shipped using New Zealand Post International Air. Our targeted delivery times are only reasonable estimates based on actual experience. Once an order arrives at an international border it may be subject to inspection, taxes, duties etc. These processes are out of the control of t leaf T and we cannot accept any responsibility for delays once the order has left our facility. Covid-19 is currently negatively affecting delivery times and this will only get worse during the Christmas and holiday season.
TARGET DELIVERY TIMES FOR INTERNATIONAL ORDERS
Covid-19 has caused major delays with international freight. The below timeframes are subject to change.
Australia | 10-15 working days
United Kingdom, USA, Europe, South Pacific, East Asia | 20-25 working days
Rest of world | 20-25 working days
*NOTE for period 1 November to 15th January expect target delivery times to increase during the Christmas and holiday season, especially due to Covid-19 delays beyond our control.
If you have further questions, please contact us.
PHONE: +64 4 589 0085
EMAIL: support@tleaft.co.nz
International orders shop Tax Free saving 15% off listed prices. If your order is being delivered to an international destination then your order is an international order. The process is the same as for New Zealand orders but there are some key difference that we answer here.
Declared value
Currency converter on this site and your order
Customs duty and taxes
Country border controls for tea products
Countries we ship to
Current freight/shipping charges
DECLARED VALUE
Postal regulations in New Zealand, and for parcel insurance rules, mean that we must declare the true and correct value of your order.
CURRENCY CONVERTER ON THIS SITE
The currency converter used on this website is an estimate which is updated daily. You may choose any of the currencies to shop with us but we process orders in New Zealand dollars which means your order confirmation will appear in New Zealand dollars, not the currency you chose.
CUSTOMS DUTY AND TAXES
Please be advised that t leaf T is not responsible for taxes and/or duties applied to international shipments. Any duties, tariffs, brokerage fees, or local taxes that may apply to your order are your responsibility as we cannot anticipate or estimate these extra international fees and they are not included with the international shipping costs calculated during order checkout. It is your responsibility to research and understand these fees before placing your order and then pay them once levied in order to receive your package as we will not be liable for packages refused or held for delivery. International shipping charges are non-refundable.
COUNTRY BORDER CONTROLS FOR TEA PRODUCTS
There may be importation restrictions that we are unaware of in any country and we cannot guarantee that teas and infusions will be allowed entry. If a tea is imported that does not meet a border requirements then the product could be heat treated at the importers expense or destroyed. We recommend that customers refer to their governments’ importation guidelines. We can also be contacted at orders@tleaft.co.nz and we will advise if we are aware of any issues relating to the relevant country.
COUNTRIES WE SHIP TO:
Australia, Brazil, Canada, Germany, Denmark, France, Greece, Hong Kong SAR China, Iceland, Ireland, Japan, Kuwait, Malaysia, Netherlands, Philippines, Saudi Arabia, Switzerland, Thailand, United Kingdom, United States. Please contact us for shipping to other countries.
