Help Center

Our apologies you have had trouble logging in – we understand this can be frustrating! Here are some possible solutions to try out: Make sure you’re typing in the right email address and password. You might not have registered with your primary email...

At the top of the webpage, select "SIGN IN" This will take you to the Log in screen. In this section, you can also find the "FORGOT YOUR PASSWORD" Link.

At the top of the webpage, click on the link "CREATE AN ACCOUNT" This will take you to a page where you can quickly and simply create an account / Log In.

No worries! Just click the "FORGOTTEN YOUR PASSWORD" Link found the "SIGN IN" section. If there is an account associated with your email address, you will receive an email with a link to reset your password. If you don't receive an email, check ...

To change your address details, log in to your account and then next to your name on the top left of the webpage, there is a little ▽. Select this and go to MY ACCOUNT. In this section, you can add or delete addresses.

To change your address details, log in to your account and then next to your name on the top left of the webpage, there is a little ▽. Select this and go to MY ACCOUNT. In this section, you can change your address preferences.

The size of our tumblers, cups and mugs can be found by clicking into the item. They range in size: 100ml to 450ml

Yes! We have a range of spare parts available. Email us at: support@tleaft.co.nz and let us know what you need.

t leaf T has always delivered high quality and safe products, but beyond our strict Hazard Analysis at Critical Control Points (HACCP) system, we also aim to operate under the highest ethical standards; being mindful of human rights and the environment...

Properly stored loose tea can stay fresh for years. The majority of our teas have a Best Before of 2 years

Keep tea away from moisture, light & heat. Choose a cool dry place, & use airtight containers. Only use clear containers if kept in a dark place. Don’t refrigerate or freeze your teas.

We bring to you the best examples of teas & infusions from all around the world.

Yes, we have a growing selection of Certified Organic Teas & Infusions. You can view the range here: http://www.tleaft.co.nz/organic-tea.html

Our two Decaf teas are made using a CO2 process.

Regular tea drinking supports a healthy lifestyle

Tea has significantly less caffeine than coffee

The real tea drinking experience

Fully fermented, full flavoured

As we are not medical professionals we try to steer clear of giving any advice in regards to this. There are so many contradictions on what to have or avoid during pregnancy. Because of this we don't like to recommend teas or promise they are safe...

Black tea contains low natural levels of sulfites and fruit teas perhaps more. For our teas generally, our supplier's specification sheets state that 'Sulpher dioxin and sulfates are at concentrations less than 10mg/kg expressed as SO2'.

As we are not medical professionals we try to steer clear of giving any advice in regards to this. There is a lot of hearsay and contradicting information around this topic and teas. We really recommend you do your own research on this and consult...

t leaf T only uses natural or flavours formerly known as nature identical. In fact around 53% of our teas and infusions contain no added flavours other than the natural ingredient they contain. Any of our teas containing natural flavour have the flavour...

Our teas that are Certified Organic means that all growers and organisations in the supply chain are certified organic and will have no pesticides used at any stage of the process. From tea garden to cup.  But, for all of our non-organic teas (such...

Yes, a small selection contain dairy products and/or nuts. Any teas that contain allergens have this clearly noted in the ingredients list.

Caffeine occurs naturally in the leaves, seeds or fruit of over 100 plant species, including the Camellia Sinensis from which tea is derived. Other common sources include coffee, cocoa beans & cola nuts. It’s also added to many energy drinks &...

Tea leaf grading is the process of evaluating products based on the quality and condition of the tea leaves themselves. There are many acronyms that indicate the style and grade of the tea. Select VIEW MORE to see the full list.

We use NZ Couriers for all NZ deliveries and most International deliveries. If you live in an area the can only be accessed by a particular service (eg. NZ Post) please get in touch as we are more than happy to accommodate this!

Courier delivery (tracked and insured) $9 Target delivery time 1-2 business days nationwide delivery (fast courier excludes PO Boxes and rural delivery addresses)   Rural delivery Target delivery time 4-6 business days nationwide delivery (excludes...

FREE shipping with the following order amounts. New Zealand $75 | Australia $120 | Rest of World $150

If your order is not received within two business days of the targeted delivery time then please get into contact with us as soon as possible. We will investigate the delay and if the order cannot be located we will resend it. Claims for non-delivery...

Orders addressed for delivery to Australia ship Tax-Free saving 15% of listed prices. Teas or infusions being shipped to Australia which contain seeds, nuts, fruits, citrus pieces or flowers may be stopped from entering Australia by Australian Customs...

Yes! we sure do. Australia, Brazil, Canada, Germany, Denmark, France, Greece, Hong Kong SAR China, Iceland, Ireland, Japan, Kuwait, Malaysia, Netherlands, Philippines, Saudi Arabia, Switzerland, Thailand, United Kingdom, United States. Please contact us for shipping to other countries.

International orders International Rates Australia - Free shipping | Spend $90 to receive free shipping or $20 orders for orders up to $90 Rest of World* - Free shipping | Spend $150 to receive free shipping or $40 orders for orders up to $150 *(...

When your order is complete, we send you a Shipping Confirmation Email with your tracking number (shown on the bottom right of the email). Just enter that number on the carrier’s website to see where your shipment is at. Please Note: International orders are not tracked.

No worries! Just get in touch with ASAP and we will be happy to get everything organised: 0800 TLEAFT (853238) support@tleaft.co.nz Please have your order number handy too!

We have a limit of 1 SAMPLE per tea type per order. If it is another size pouch and you could only add one, this will because we only had 1 in stock.

When you purchase three identical foil pouches you will receive the fourth free!   Identical means the same pack size and the same tea. Please see below for some examples.   If you purchase 3 x 100g foil pouches of Earl Grey Blue Flower...

Have you used a discount voucher code with your order? Unfortunately, our best buy deal is not valid with any other offers as stated on our website. As soon as you enter any discount voucher code on the checkout page the website refreshes the page...

Tea is very sensitive to aromas, light and moisture, all of which destroy the quality and flavour of the tea in a short period of time. As a result of this we protect our teas using packaging that is foil-lined with a plastic coating. This packaging...

Our pyramid teabags, including tag and string, are made from polylactic acid (PLA). The PLA material we use is derived from corn starch and does not contain any polypropylene. The tea bags are sealed using a transducer which applies pressure at an...

Our pyramid tea bags range in weight, depending on the variety, from 1.4g - 4g

The PLA material we use is derived from corn starch & are suited to commercial composting facilities. For home composting, the heat level required may not be achieved in the composting process.

Our samples contain enough tea for 4 - 6 cups of tea.