Which courier company do you use?
We use NZ Couriers for all NZ deliveries and most International deliveries.
If you live in an area the can only be accessed by a particular service (eg. NZ Post) please get in touch as we are more than happy to accommodate this!
NZ Shipping times and cost
Courier delivery (tracked and insured) $9
Target delivery time 1-2 business days nationwide delivery (fast courier excludes PO Boxes and rural delivery addresses)
Rural delivery Target delivery time 4-6 business days nationwide delivery (excludes...
How much do I have to spend to get Free Shipping?
FREE shipping with the following order amounts. New Zealand $75 | Australia $120 | Rest of World $150
I haven't received my order!
If your order is not received within two business days of the targeted delivery time then please get into contact with us as soon as possible.
We will investigate the delay and if the order cannot be located we will resend it.
Claims for non-delivery...
Do you ship to Australia?
Orders addressed for delivery to Australia ship Tax-Free saving 15% of listed prices.
Teas or infusions being shipped to Australia which contain seeds, nuts, fruits, citrus pieces or flowers may be stopped from entering Australia by Australian Customs...
Do you ship Internationally?
Yes! we sure do. Australia, Brazil, Canada, Germany, Denmark, France, Greece, Hong Kong SAR China, Iceland, Ireland, Japan, Kuwait, Malaysia, Netherlands, Philippines, Saudi Arabia, Switzerland, Thailand, United Kingdom, United States. Please contact us for shipping to other countries.
International Shipping times and cost
Australia - Free shipping | Spend $90 to receive free shipping or $20 orders for orders up to $90
Rest of World* - Free shipping | Spend $120 to receive free shipping or $30 orders for orders up to $120
How can I track my order?
When your order is complete, we send you a Shipping Confirmation Email with your tracking number (shown on the bottom right of the email). Just enter that number on the carrier’s website to see where your shipment is at.
Please Note: International orders are not tracked.