Terms and conditions

Payment options

For on-line purchases we accept credit card payments only at this time: either Visa, MasterCard or American Express. 

Payments by credit card

While on-line orders go directly to our warehouse for immediate processing, credit card orders arranged by phone, fax or mail take a little longer and will not be processed until payment has been confirmed.

Payments by cheque

Cheque payments are accepted for orders placed by phoned, fax or mail.  However, the processing and dispatch of these orders will not take place until cheques are cleared. 

Shipping fees and times

Please see our shipping page for details of national and international shipping charges. Targeted shipping times are based on third party service providers such as New Zealand Couriers for New Zeland delivery and New Zealand Post for PO Box and  international delivery. Delicvery times are therefore indicative only as once sent they are out of t leaf T's control.

Delivery of orders

On-line credit card orders will normally be dispatched on the same day, or the next working day.

Phone fax and mail orders

Orders arranged by phone, fax or mail may also be paid for by credit card, but will not be processed until payment has been confirmed.  Dispatch will normally be same day, or within 1-2 working days of this.

Fax, mail and phone orders being paid for by cheque will be filled once correct payments have been received and cleared. Dispatch will usually be same day, or within 1-2 working days of this.

Returns, exchanges tand refunds

If your choice turns out to be not quite what you had in mind - send it back to us (unopened) within one week of receipt and we'll happily swap it or provide a refund. The cost of getting the goods back to us is yours, but we cover the cost of sending any replacement back to you.

Returns should be addressed to:

t leaf T Ltd. – returns

P O Box 33139

Petone

Lower Hutt, 5046

New Zealand

Privacy policy

t leaf T respects your privacy and takes security seriously.  The server that we store personally identifiable information on is kept in a secure environment.  We do not provide any third parties with your personal details unless absolutely required as part of the order fulfilment process (banks or courier companies for example). 

information we collect about customers and how we may use it

Contact information

Your contact information  (name, e-mail and delivery address) and billing details, (credit card number and expiry date) are needed for t leaf T to create your account and to process and deliver your orders.

Credit card information

Your credit card details have the security offered by payment express and this website using industry-standard 128-bit Secure Sockets Layer (SSL) encryption technology.  This prevents information from being intercepted and protects your credit card number when we store your order. Credit card details are sent directly to the bank via payment express for processing. No actual card data is held or used by t leaf T Ltd.

Cookies 

A cookie is a small amount of account data stored on a customer's hard drive containing information about their use of our web site. It may be used to make future site visits easier. For example, a cookie allows us to provide better on-line shopping facilities.  Cookies containing records of past orders may allow features to be added to the site like easy re-ordering, allowing you to review items you have purchased previously, and enabling us to recommend other items you may be interested in based on apparent tastes and preferences.

You may control whether your computer accepts cookies using the preference setting on your browser. Setting your browser up to reject cookies will not prevent you from visiting our site or making on-line purchases.

Short surveys

If you join our mailing list we may, from time to time, also ask for information from you via short surveys.  Responding to our surveys is always voluntary. The type of information we might ask for includes tea preferences, drinking occasions and demographic information (such as age and gender), geographical location or satisfaction ratings. Survey information may be used for monitoring or improving our products and services. Combined for analysis, this information will not be traced back to any individual customer.

Feedback

We invite you to provide feedback on our products and services.  These submissions are always voluntary and you only need to provide your name and contact details if you are happy to, or if you require a follow-up communication from us. Your comments will only ever be displayed on our site or in other electronic or printed materials if you allow it.  (To provide feedback, click here)

Special offers

Members of our customer mailing list may receive information on products, services, events and special offers from time to time. Out of respect for privacy we enable you to opt-out of receiving these types of communications. Please see the opt-out section below, or on your account page.

Opt-out

We respect your right to privacy and give you the chance to opt-out of receiving our communications about new products, services, offers, events and surveys. You can opt out of these communications at any time by logging on to your account page. 

Changes in privacy policy

We occasionally revise this policy to reflect changes and improvements in the way we protect your personal information. We will notify users of the site of any changes by posting the revised policy on this page. To remain apprised of the current policy, users should check this page regularly for changes. Your use of our site following any such change means that you agree to the modified rules.

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