Shipping information

New Zealand delivery options

 

Courier delivery New Zealand wide | FREE for orders of $75 or over otherwise $8.00

Store Pickup | is available at our Wellington City retail store or Lower Hutt warehouse in Petone and is selectable directly from the checkout page.

Pickup Locations

t leaf T Dukes Arcade
1 Manners St
Wellington CBD
Wellington
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ph +64 4 470 7714

Opening hours
Monday to Friday: 9am to 5:30pm
Saturday: 10am to 5.30pm
Sunday: 10am to 5pm

 

Head office
ph: +64 4 589 0085 
fax: +64 4 589 0086
email: support@tleaft.co.nz
t leaf T Ltd
64 Victoria St
Lower Hutt 5046
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Opening hours
Monday to Friday: 9am to 4:00pm

Non-delivery New Zealand

If your order is not received within two business days of the targeted delivery time then please get into contact with us as soon as possible. We will investigate the delay and if the order cannot be located we will resend it. Claims for non-delivery after 30 days from the date of order will not be accepted.

International orders

International Rates

Australia - Free shipping | Spend $90 and receive free shipping. Orders up to $90 will incur a $20 shipping charge.

Rest of World* - Free shipping | Free shipping | Spend $120 to receive free shipping. Orders up to $120 will incur a $30 shipping charge.

*(Brazil, Canada, Germany, Denmark, France, Greece, Hong Kong SAR China, Iceland, Ireland, Japan, Kuwait, Malaysia, Netherlands, Philippines, Saudi Arabia, Switzerland, Thailand, United Kingdom, United States) Please contact us for shipping to other countries.

You can expect that items will usually arrive at the destination within the below time frame specified. International orders leave our warehouse within 1-2 business days and are shipped using New Zealand Post International Air. Our targeted delivery times are reasonable estimates based on actual experience. Once an order arrives at an international border it may be subject to inspection, taxes, duties etc. These processes are out of the control of t leaf T and we cannot accept any responsibility for delays once the order has left our facility.

Target delivery times for international orders

Australia | 3-10 working days

United Kingdom, USA, Europe, South Pacific, East Asia | 10-12 working days

Rest of world | 10-18 working days

*NOTE for period 5 December to 5th January please add 5 business days to target delivery time due to Christmas and holiday season delays.

If you have further questions, please contact us.

Phone: NZ 0800-853-238

Email: support@tleaft.co.nz

International orders shop Tax Free saving 15% off listed prcices. If your order is being delivered to an international destination then your order is an international order. The process is the same as for New Zealand orders but there are some key difference that we answer here.

  • Declared value
  • Currency converter on this site and your order
  • Customs duty and taxes
  • Country border controls for tea products
  • Countries we ship to
  • Current freight/shipping charges

Declared value

Postal regulations in New Zealand, and for parcel insurance rules, mean that we must declare the true and correct value of your order.

Currency converter on this site

The currency converter used on this website is an estimate which is updated daily. You may choose any of the currencies to shop with us but we process orders in New Zealand dollars which means your order confirmation will appear in New Zealand dollars, not the currency you chose.

Customs duty and taxes

Please be advised that t leaf T is not responsible for taxes and/or duties applied to international shipments. Any duties, tariffs, brokerage fees, or local taxes that may apply to your order are your responsibility as we cannot anticipate or estimate these extra international fees and they are not included with the international shipping costs calculated during order checkout. It is your responsibility to research and understand these fees before placing your order and then pay them once levied in order to receive your package as we will not be liable for packages refused or held for delivery. International shipping charges are non-refundable.

Country border controls for tea products

There may be importation restrictions that we are unaware of in any country and we cannot guarantee that teas and infusions will be allowed entry. If a tea is imported that does not meet a border requirements then the product could be heat treated at the importers expense or destroyed. We recommend that customers refer to their governments’ importation guidelines. We can also be contacted at orders@tleaft.co.nz and we will advise if we are aware of any issues relating to the relevant country.

Countries we ship to:

Australia, Brazil, Canada, Germany, Denmark, France, Greece, Hong Kong SAR China, Iceland, Ireland, Japan, Kuwait, Malaysia, Netherlands, Philippines, Saudi Arabia, Switzerland, Thailand, United Kingdom, United States. Please contact us for shipping to other countries.

© t leaf T Ltd. All Rights Reserved.

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